For the safety of our valued clients and staff, we ask that you follow these safety protocols and policies to keep our studio running smoothly and keep all crew and clientele, healthy and thriving this special space we have created for you.
CANCELLATIONS - PERSONAL TRAINING
The Compound Studio has a 24-hour Cancellation/Rescheduling policy for all one on one personal training sessions. If an appointment is missed or cancelled with less than a 24-hour notice, you will be charged for the session unless it is rescheduled within the week.
We realize that there are many things that come up in people’s day to day lives. While remaining truly sympathetic, our trainers cannot absorb the financial responsibility of last-minute cancellations. We do not double book appointment times, but rather reserve specific times for each client affording individual care. In fairness to all of our clients and all studio members, this policy is put in place to ensure responsible scheduling for both our trainers and our clients.
CANCELLATIONS - GROUP CLASSES
The Compound Studio requires online registration for all classes in order to reserve a space. The studio is strict on this policy due to Covid-19 restrictions. The Compound has a 4-hour cancellation policy for all group classes. If you book a class but cannot attend, you may cancel that class online via Mindbody (or by emailing email@example.com) within a 4 hour window prior to the start of that class time in order to retain the credit for that class. If you do not cancel the class 4 hours in advance this is considered a “late cancel” and you will be charged for that class. If using a class package, a late cancel will result in the loss of that class/credit. If you reserve a class but do not show up, this is also considered a late cancel.
PURCHASES & REFUNDS
In order to reserve a class, you can purchase a single class or a class package on our website or directly on our Mindbody app. Additionally, we offer monthly unlimited access memberships as well. To view pricing on the different options available, please click TRAINING & CLASSES tab on our website. If you have any questions or need help in purchasing packages, please email firstname.lastname@example.org and one of our staff members will get back to you right away.
Classes and instructor assignments are subject to change at the discretion of the studio. All class and training packages are non-transferable and non-refundable. Single classes expire within 30 days from date of purchase. 5 class packages expire within 3 months from date of purchase. 10 class packages expire within 6 months from date of purchase. Monthly unlimited class packages renew every 30 days from the date of activation. Monthly unlimited packages are activated at the time of your first class.
All non-food/beverage purchases have a 30-day return policy. The item must be in the condition it was at the time of purchase, unworn with tags attached. If the item is beyond 30 days, we can extend the policy with an exchange only or a credit to your account. Any items marked "FINAL SALE" will not be accepted for returns.
Out of respect for your fitness community, please try your best to be on time for class. If you are running late or have a conflict, please give us a call or email the front desk email@example.com to let us know as soon as possible. If notified of your delay, we can hold your spot for up to 5 minutes past the class start time.
LOCATION & PARKING
271 Grove Ave is a modern/industrial complex with several ground level businesses. Enter from either of the two entrances on Grove Ave and Ozone Ave, we are in the middle complex directly behind Vanguard Medical Center (if entering from Grove Avenue) in building C. Keep an eye out for our rad "FYE" flag, vintage wooden sign, or outdoor hangout area- and you've found us! There is complementary parking directly in front, on the side and behind our studio in building C. Additionally, there is plenty of parking on the other side of our building.
CONTACT OUR TEAM
Your opinion matters and we'd love to hear from you! For any questions, concerns, comments or just to say hello - please do not hesitate to speak to someone in our studio by calling or emailing us at firstname.lastname@example.org
If you are interested in working at The Compound- please email email@example.com
REGISTRATION & LIABILITY WAIVERS
You must register for any of our classes (whether indoors or outside) online, or on the Mindbody app.
There are no drop-in’s allowed without contacting the studio first via phone or email firstname.lastname@example.org to ensure there is space in the class.
Once registered, you will receive a confirmation email (for all virtual classes you will receive an email with the livestream link for the class- 30 minutes prior to the class start time)
Due to restrictions on spacing, we ask that you please always abide by our cancellation policy and if you are unable to attend, please cancel your space 6 hours prior to the start of class.
Once you register in our system you will automatically receive our Waiver of Liability link. Please review and sign electronically right on your computer or phone, before coming to your first class. All waivers must be signed before coming to your first class or training session. Once you have electronically signed our waiver you will not be asked to do so again.
If you forget to sign prior to coming to the studio, a staff member will see the red “no waiver” banner across your name on Mindbody and will ask for your signature in the studio.